Get in touch

Head to the little person icon in the top right corner, and click on the ‘Forgotten your password’ link. You’ll receive an email with instructions on how to reset it. Please do check your spam folder too, as our filters sometimes don’t like our domain name! If you haven’t received an email within 5 minutes of resetting it, please get in touch with us at hello@love-struck.com and we’ll send you a reset email manually.

Our fulfilment centre start packing our orders at 7am on Wednesdays, so we have a hard cut-off of 8.30pm on Thursday to ensure all orders are sent to them in time. After this, we cannot cancel or amend any orders.

We deliver on a Thursday using DPD. Once your order is in transit DPD will send you a one hour delivery window by text and by email (subject to your contact details being in the order), with additional options on what to do if you’re not going to be in to receive the parcel.

As our products are frozen, it’s really important that you pop them in your freezer as soon as possible. As we ship our products with dry ice, this does mean that they should stay frozen for 4-6hours in winter, and 2hrs in summer, but any longer than that and you risk your smoothies being defrosted. Please ensure that you are in to receive your order, or ask DPD to put the box in a safe place that is cool and shady.

Please get in touch with us and we’ll find the right solution for you.

We don’t offer trade discounts, as most of our trade orders are handled through one of our 30 partner distributors. We do take trade orders, but as we cover the picking, packing, packaging, dry ice and delivery costs, we have to keep the same price as for our home-delivery customers.

Simply fill in this form in order to access POS, ranging advice, trade merchandise and more!

It’s very easy and quick - head to the little round person at the top right of the screen (My Account), then click the first tab ‘SUBSCRIPTIONS’. Scroll to the bottom of the page and click the Pause button.

For cancellations, also scroll to the bottom of the page and click the Cancel button. But remember that you can also Skip, Reschedule or Pause - it’ll mean that if you ever want more delicious smoothies, you don’t have to re-create a new bundle.

Absolutely! If you are going away, or don’t have any space left in your freezer (common at Xmas!), head to the little round person at the top right of the screen (My Account), then click the first tab ‘SUBSCRIPTIONS’. Click the Skip button to skip your next order or click the link next to your active subscription ‘FUTURE ORDERS’ and you’ll see a list of all future orders appear on the right hand side. Then simply click ‘skip’ for the week(s) you wish to cancel. You can also do this by clicking  the ‘reschedule’ button at the top of your subscription and choose when you next want to place your order.

It’s up to you - when you order for the first time, you can choose your frequency of delivery, and that’s the day that you will next be charged. So, for example, if you place your first (subscription) order on the 3rd of the month, then choose a delivery frequency of 2 weeks, you will next be charged on the 17th of that month.